FREQUENTLY ASKED QUESTIONS - DIRECT DEPOSIT AND ALINE CARD
If I am currently signed up for Direct Deposit with one department and get an additional job(s) on campus, do I need to sign up for direct deposit again?
The department you were first employed with or have worked at the longest is referred to as your "Home Department". As long as you are signed up for direct deposit with your original department, you do not need to sign up again.
I recently separated from one job on campus and have been offered a new position. Do I need to sign up for direct deposit again?
Yes. Anytime you are separated from a position on campus you must sign up for direct deposit (only exception is if you hold multiple positions on campus, see question above).
I need to login to At Your Service Online (AYSO) to view my online earning statement but I do not have a password. How do I get a login and password?
You will need to request a temporary password by e-mailing UCB central payroll at email@example.com(link sends e-mail) or you may call the UCOP customer service center at 1-800-888-8267. You will need to provide your employee ID number and may be asked to provide your Social Security Number.
How do I view my online earning statement?
Your online earnings statement may viewed by logging into the atyourservice website(link is external). If this is your first time logging into the Atyourservice website, you will need to request a temporary password by e-mailing UCB central payroll at firstname.lastname@example.org(link sends e-mail) or you may call the UCOP customer service center at 1-800-888-8267. You will need to provide your employee ID number and may be asked to provide your Social Security Number.
Where may I use my Aline Card?
You can use your Aline Card at any merchant that welcomes Visa debit cards. Just give your Aline Card to a cashier, waiter, or attendant, and then sign or use your PIN for your purchase. If you want to get cash back, use your PIN to make a PIN-based purchase at stores that offer this service, like grocery and convenience stores. Or use your PIN at participating ATMs. You can also use the card to make purchases online, on the telephone, and by mail order.
Is the Aline Card a credit card?
No. The Aline Card is a prepaid Visa debit card – not a credit card. Each pay period your employer automatically loads your pay onto the card. Each time you use the card, the purchase amount is deducted from the amount of money available on the card.
Are there fees associated with the Aline? If so, what are they?
Yes. With the Aline Card there are free services and fee services. View a complete listing of free and fee service.
Free Services (for additional information, refer to the link above)
- No monthly maintenance fee
- One free over-the-counter withdrawal from any Visa member bank per pay period. You can withdraw up to the full amount for your pay or current balance on your card
- Online self-service including balance inquiries, transaction history and Visa bill pay services
- Monthly statements online or by mail
- Able to make purchases and pay bills everywhere Visa debit cards are accepted
- Unlimited ATM withdrawals from All-point logo ATM machines (fees apply if using non-All-point ATM machine)
- Two free internet access money transfers per month to other accounts
- Online bill pay service. Eliminates the need to buy cashier's checks or money orders
- Text message balance alerts. Standard fees may apply from carrier
- Point-of-sale purchases. Anytime you use your Visa debit card for point-of-sale purchase (i.e. grocery or department stores) there is no fee. You can even request cash back without fees
Fee Services (for additional information, refer to the link above)
- Card replacement fee $10.00
- Overdraft fee $10.00
- Copies of previous statement mailed $1.50
- ATM withdrawals from non-Allpoint machines $2.00
- Text message balance alerts. Standard fees may apply from carrier.
What should I do if my Aline Card is lost, stolen, or damaged?
Report the loss immediately! Contact Cardholder Services at 1-877-ADP-4321 or access the Cardholder Support Web site(link is external). A new card will be sent to you. You will be charged a $10.00 fee for a replacement card.
The fee will be charged to your replacement ADP card. If you have insufficient funds on your ADP card to cover the $10.00, then your card will show a negative balance. If this occurs, you will not be charged any additional fees for going into the negative.
How can I check my balance to know exactly how much money is on my card?
InYou can check your current balance anytime by accessing the complimentary Cardholder Support Web site(link is external). You can also check your balance by calling Cardholder Services at 1-877-ADP-4321, or at an ATM.
Can I transfer money from my card to my bank account?
You may request one transfer per business day from your card to a U.S. bank account via the Cardholder Support Web site(link is external) at mycard.adp.com. Allow up to 72 hours for the transfer to complete. You cannot transfer money from a bank account onto your card.
Can I request another Aline Card for a spouse or trusted family member?
Yes. Call 1-877-ADP-4321 to obtain a secondary card enrollment form. You and the secondary cardholder share the same pool of funds, so each person has full and immediate access to the joint balance of the card.
Can I load funds from multiple employers to my Aline Card?
Yes. You can load payroll funds from multiple employers. Simply provide each employer with your card's ABA and DDA2 routing number2. You can obtain these numbers by contacting Cardholder Services at 1-888-516-9133.
Can I take the Aline Card with me if I leave my employer?
Yes. The card is yours to keep. Any employer that offers direct deposit can put your pay on your Aline Card. Simply provide each employer with your Aline Card's ABA and DDA2 numbers. You can obtain these numbers by contacting Cardholder Services at 1-888-516-9133.
Who do I call with questions about a specific purchase or for general questions about the Aline card?
I have an odd amount remaining on my Aline card; how can I get this money?
Where a merchant that accepts Visa debit card allows, you can make a purchase for the odd amount remaining and pay the difference in cash or make a purchase for less than the odd amount and get cash back for the rest. You can also go to a Visa member bank to make an over-the-counter withdrawal with the teller.
Does my Aline Card earn interest?
Interest is not applied to the Aline Card balance.
Can I pay bills with my Aline card?
Yes. You can pay bills such as utilities, car insurance, and more with your Aline Card where Visa debit is accepted.
Will I receive a monthly statement for my Aline card?
Yes. Unless you opt not to, each month that you have a balance or transaction, you will receive a monthly statement that lists the activity for your Aline Card. Copies of your statements are also available online through the Cardholder Support Web site(link is external).
Is there fraud protection with the Aline Card?
Yes. Visa's Zero Liability policy3 applies to your Aline Card.
How will I get my ADP Aline Card?
Your card will be mailed by ADP to the address you submitted on your ADP Aline sign-up form.