Accounts Receivable and Banking Services Organizational Chart

Michael Riley

Associate Vice Chancellor and Controller

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Accounts Receivable and Banking Services

Kirsten Wechling

Director, Accounts Receivable and Banking Services

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Accounts Receivable

Nicole Delhomme

Accounts Receivable Manager

Student Accounts Receivable

Roles and Responsibilities
  • Student and delegate inquiry support via Salesforce tickets and email, CSC liaison
  • Campus Solutions error report reviews, resolution, and escalation to system administrators
  • Student account bad debt recovery
    • collection outreach
    • payment agreement creation and monitoring
    • collection agency and FTB file submissions
    • bankruptcy claims
  • Third-party sponsored student program administration
Team Members
  • Deborah Clark
  • Javonne Byrd
  • Isaac Ojikutu

Non-Student BFS Accounts Receivable and Collections

Roles and Responsibilities
  • Campus business unit and customer training, billing and AR support
  • BFS Accounts Receivable account administration
    • customer and contact creation
    • product code creation
    • write offs
  • Bad debt recovery for non-student accounts
    • aging production and review
    • collection outreach
    • collection agency assignment
  • Bankruptcy review and claims submission
  • Incoming ACH and Wire log review
  • BFS Accounts Receivable use case admin, system testing, eBill and ACH integration
Team Member
  • Kwan Kim
  • Tessa Ragan

Student Institutional Loans

Roles and Responsibilities
  • Student institutional loan issuance
    • loan document production
    • disbursement creation
    • receivables creation
    • document retention
  • Loan servicer relationship and new institutional loan program setup
  • Perkins, HPSL, and Institutional Loan administration, counseling and collections
Team Member
  • Miriam Hudson
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Cash Handling and Banking Services

Nominique Chico

Cash Handling and Banking Services Manager

Cash Handling

Roles and Responsibilities
  • Customer support (CSC liaison, escalated inquiries, communication, web text)
  • Campus bank deposit coordination and processing
  • Incoming ACH and Wire claiming
  • AR payment posting (student and nonstudent)
  • Petty cash and research subject pay card coordination
Team Members
  • Calvin Huynh
  • Erika Thorsteinsson

Credit Card Coordination

Roles and Responsibilities
  • Merchant coordination
    • account setup
    • business process consultation
    • advising departments regarding credit card acceptance policy
  • Campus PCI compliance
Team Members
  • Time Adegbite
  • Melissa Cunningham

Reconciliation and Data Analysis

Roles and Responsibilities
  • Review and clear balance sheet reconciliations
  • Journal entries
  • Unit performance metrics
  • Special projects
Team Member
  • Hui Xie
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System Administration

  • Campus Solutions system configuration (tuition calculation, item type creation and maintenance)
  • Student transaction quality assurance (charge and payment file monitoring, reports, SME testing, account maintenance, payment application)
  • Campus user support (marketing, education, account inquiries, user training)
  • Campus Solutions BSA liaison, use case administration, system testing, and BFS integration testing

Pam Creason

Adrian Ramos