Michael Riley
Associate Vice Chancellor and Controller
Accounts Receivable and Banking Services
Kirsten Wechling
Director, Accounts Receivable and Banking Services
Accounts Receivable
Nicole Delhomme
Accounts Receivable Manager
Student Accounts Receivable
Roles and Responsibilities
- Student and delegate inquiry support via Salesforce tickets and email, CSC liaison
- Campus Solutions error report reviews, resolution, and escalation to system administrators
- Student account bad debt recovery
- collection outreach
- payment agreement creation and monitoring
- collection agency and FTB file submissions
- bankruptcy claims
- Third-party sponsored student program administration
Team Members
- Deborah Clark
- Javonne Byrd
- Isaac Ojikutu
Non-Student BFS Accounts Receivable and Collections
Roles and Responsibilities
- Campus business unit and customer training, billing and AR support
- BFS Accounts Receivable account administration
- customer and contact creation
- product code creation
- write offs
- Bad debt recovery for non-student accounts
- aging production and review
- collection outreach
- collection agency assignment
- Bankruptcy review and claims submission
- Incoming ACH and Wire log review
- BFS Accounts Receivable use case admin, system testing, eBill and ACH integration
Team Member
- Kwan Kim
- Tessa Ragan
Student Institutional Loans
Roles and Responsibilities
- Student institutional loan issuance
- loan document production
- disbursement creation
- receivables creation
- document retention
- Loan servicer relationship and new institutional loan program setup
- Perkins, HPSL, and Institutional Loan administration, counseling and collections
Team Member
- Miriam Hudson
Cash Handling and Banking Services
Nominique Chico
Cash Handling and Banking Services Manager
Cash Handling
Roles and Responsibilities
- Customer support (CSC liaison, escalated inquiries, communication, web text)
- Campus bank deposit coordination and processing
- Incoming ACH and Wire claiming
- AR payment posting (student and nonstudent)
- Petty cash and research subject pay card coordination
Team Members
- Calvin Huynh
- Erika Thorsteinsson
Credit Card Coordination
Roles and Responsibilities
- Merchant coordination
- account setup
- business process consultation
- advising departments regarding credit card acceptance policy
- Campus PCI compliance
Team Members
- Time Adegbite
- Melissa Cunningham
Reconciliation and Data Analysis
Roles and Responsibilities
- Review and clear balance sheet reconciliations
- Journal entries
- Unit performance metrics
- Special projects
Team Member
- Hui Xie
System Administration
- Campus Solutions system configuration (tuition calculation, item type creation and maintenance)
- Student transaction quality assurance (charge and payment file monitoring, reports, SME testing, account maintenance, payment application)
- Campus user support (marketing, education, account inquiries, user training)
- Campus Solutions BSA liaison, use case administration, system testing, and BFS integration testing